Privacy Policy

BACKGROUND

This Policy applies as between you, the User of this Website, and VanOne EU Limited the provider of this website. This Policy governs our use of any and all Data collected by us in relation to your use of the Website and our services.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

• “Data” – Means collectively all information that you submit to VanOne EU Limited via the Website, including personal data as defined under the GDPR.
• “Cookie” – Means a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used are set out in Clause 12.
• “VanOne EU” – Means VanOne EU Limited, whose registered office is at [INSERT VANONE EU REGISTERED OFFICE ADDRESS] and is the Data Controller.
• “GDPR” – Means the General Data Protection Regulation (Regulation (EU) 2016/679), which governs the processing of personal data in the European Union and the European Economic Area.
• “User” – Means any third party that accesses the Website and is not employed by VanOne EU Limited and acting in the course of their employment.
• “Website” – Means the website that you are currently using and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. Scope of this Policy

This Policy applies only to the actions of VanOne EU Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to third-party social media or services websites.

3. Data Collected

Without limitation, any of the following Data may be collected by this Website when voluntarily provided by the User or automatically collected:

• 1. Name;
• 2. Title;
• 3. Gender;
• 4. Address moving from;
• 5. Address moving to;
• 6. Address of delivery of packaging materials;
• 7. Cubic capacity required to accommodate items subject to removal;
• 8. Contact information such as email addresses and telephone numbers;
• 9. Financial information such as credit/debit card numbers;
• 10. IP address (automatically collected);
• 11. Web browser type and version (automatically collected);
• 12. Operating system (automatically collected);
• 13. A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
• 14. Any other information provided voluntarily by the user.

4. Our Use of Data

• 1. Any personal Data you submit will be retained by VanOne EU Limited for six months unless a longer retention period is required for legal, accounting, or service provision purposes.
• 2. Unless we are obliged or permitted by law to do so, and subject to Clause 5, your Data will not be disclosed to third parties outside of our affiliates and/or other companies within our group.
• 3. All personal Data is stored securely in accordance with the principles of the GDPR. For more details on security see Clause 10 below.
• 4. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience. Specifically, Data may be used by us for the following legitimate business reasons: Providing removal service; Delivering packaging materials; Processing online payments; Improvement of our products/services;
• 5. Transmission by email of promotional materials that may be of interest to you, where you have provided consent or where otherwise permitted by law (Legitimate Interest);
• 6. Transmission by API of financial information to the third-party accounting/bookkeeping service provider;
• 7. Contact for market research purposes which may be done using email, telephone, fax or mail.

Third-Party Websites and Services

VanOne EU Limited may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, delivery of purchased services, payment processing, search engine facilities, advertising, and marketing.

• 1. The providers of such services have access to certain personal Data provided by Users of this Website.
• 2. Title;
• 3. Any Data used by such parties is used only to the extent required by them to perform the services that VanOne EU Limited requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in compliance with the GDPR.

6. Links to Other Websites

This Website may, from time to time, provide links to other websites. VanOne EU Limited has no control over such websites and is in no way responsible for their content. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.

7. Controlling Use of Your Data

Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:

• 1. Use of Data for direct marketing purposes; and
• 2. Sharing Data with third parties.

8. Your Right to Withhold Information

• 1. You may access certain areas of the Website without providing any Data at all. However, to use all features and book available services on the Website, you are required to submit certain Data.
• 2. You may restrict your internet browser’s use of Cookies. For more information see Clause 12.

9. Your GDPR Rights (Accessing your own Data)

Under the GDPR, you have the following rights in relation to your personal data:

• 1. Right to Access: You have the right to request a copy of the personal data we hold about you (commonly known as a Subject Access Request or SAR). This request is usually free of charge.
• 2. Right to Rectification: You have the right to require us to correct any inaccurate or incomplete personal data.
• Right to Erasure (‘Right to be Forgotten’): You have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing.
• Right to Restrict Processing: You have the right to ‘block’ or suppress the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to obtain and reuse your personal data for your own purposes across different services.
• Right to Object: You have the right to object to us processing your personal data where we are relying on a legitimate interest (or those of a third party)
• Rights in relation to automated decision making and profiling.

To exercise any of these rights, please contact us using the details provided below.

10. Security

• 1. Data security is of great importance to VanOne EU Limited and to protect your Data we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure Data collected via this Website.
• 2. Specifically, we use the following systems: SSL (Secure Sockets Layer) TLS (Transport Layer Security) Server Vulnerability Management CAPTCHA

11. Cookies

• 1. This Website may place and access certain Cookies on your computer. VanOne EU Limited uses Cookies to improve your experience of using the Website and to improve our range of products and services.
• 2. All Cookies used by this Website are used in accordance with the GDPR and relevant EU Cookie Laws.
• Before the Website places Cookies on your computer, you will be presented with a pop-up message bar requesting your explicit consent to set those Cookies, unless they are strictly necessary for the operation of the website. By giving your consent, you are enabling VanOne EU to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of non-essential Cookies; however, certain features of the Website may not function fully or as intended.
• Certain features of the Website depend upon Cookies to function. These Cookies are deemed to be “strictly necessary” and your consent will not be sought to place these Cookies.

12. Changes to this Policy

VanOne EU Limited reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law (e.g., updates to the GDPR). Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.